General Contact is for visitors and prospective customers. Active customers have separate priority technical support. See Customer Support for that hierarchy. This form does not initiate payment or account activation.
Our team develops and maintains the software as an active trading automation platform. We monitor exchange technology, execution behavior and relevant market developments, then test and implement validated improvements across the system.
Active licenses receive applicable software, security and compatibility updates throughout their license period.
Product questions, how the platform works, or anything before you apply. Inquiries from prospective customers and other visitors are typically answered within 24 to 48 hours.
Questions about Learner, Starter, Pro, Advanced, Expert or Prime, or about the upgrade path.
If you already have an active paid license, use the priority channels on the Support page. Technical issues are addressed as soon as possible. Private customer phone, WhatsApp and Wi-Fi Calling are available to active customers.
Your message has been received. Our team will contact you using the email or phone provided. Pre sales and general inquiries are typically answered within 24 to 48 hours.
Active customers with a technical issue should use the priority channels on the Support page. If your inquiry relates to a security concern, email us directly at [email protected].