This category is for prospective customers, visitors, and people who do not have an active paid license. Inquiries from prospective customers and other visitors are typically answered within 24 to 48 hours.
Active customers receive priority access to dedicated technical support. Technical issues are addressed as soon as possible, based on their nature and urgency. We do not claim guaranteed 24/7 human staffing.
Active customers also receive access to a private support number with WhatsApp and Wi Fi Calling for direct communication when technical assistance is needed. That number is provided to authenticated or activated customers. It is not published on this page.
Urgent technical issues involving active Live Execution are prioritized and handled as soon as possible.
If you suspect abnormal Live Execution behavior or a technical malfunction, stop or disable Live Execution whenever this can be done safely, then contact Priority Support. Do not wait for an email reply before stopping a process you can safely disable. Support cannot prevent trading losses.
Standard technical questions may be handled through AI assisted technical support when available. The assistant may help with setup, documentation, configuration guidance, API permission explanations, Test Mode, Dry Run, license questions, and standard troubleshooting. It is not a financial advisor, trading advisor, signal provider, or a source of guaranteed strategies. Issues that require human review may be escalated to our support team.
Trading performance is not guaranteed. Technical functionality is supported.
If a verified software defect prevents the licensed software from operating substantially as documented, our technical team will investigate the issue and provide appropriate technical remediation, which may include configuration assistance, an update, correction or other reasonable technical solution.
Trading losses, market conditions, exchange conditions, user configuration outside documented requirements and strategy performance are not software defects. This commitment does not promise automatic refunds or financial compensation for trading losses.
BotNexis is actively maintained and supports centrally managed strategy versions. Market intelligence may be evaluated continuously, but strategy changes are researched and validated before approved updates are delivered through controlled versioned deployment. Eligible customer bots can receive approved updates. Updates do not guarantee profitable trading outcomes.
We never request cryptocurrency transfers, exchange passwords, API secrets, seed phrases, private wallet keys, or unofficial payments through messaging services or phone calls. Telegram is not an official customer support channel. WhatsApp and phone are legitimate channels for active customers. All official payments are processed through the approved Stripe checkout.
If anyone claiming to represent our team requests credentials or unofficial payments, report it to [email protected].
After purchase, our onboarding team contacts you to continue approved setup. During onboarding we will guide you through: