BotNexis is digital crypto trading automation software. A license may include software access, license access, setup resources, documentation, configuration resources, onboarding, technical assistance, and deployment or activation support where the selected plan provides them. Educational and learning materials are supporting resources. They are not the product itself.
Bots are autonomous execution systems that operate through predefined logic, selected markets, safety limits and configured execution rules. Trading results are not guaranteed. We do not provide financial advice, trading signals or profit promises.
Refund and cancellation rules differ by license type and billing option. One rule does not apply to every purchase.
BotNexis offers a Learner license and five commercial plans.
Cancellation stops future renewal. It does not, by itself, return a charge that has already been processed.
Refund means a return of an already charged payment when the conditions in this policy, or a right that cannot legally be excluded, are satisfied.
Cancelling a subscription does not automatically create or issue a refund.
Learner is a paid six month software license at $299. It includes access to licensed software, up to 5 bots: 2 Live Spot + 3 Demo/Paper, learning resources, onboarding materials, Limited AI Technical Support and other applicable technical resources. Learner is not a free trial. Learner is not a refundable test product. Once the Learner license or included digital resources have been activated or made available, the Learner fee is non refundable, except where required by applicable law.
A change of mind, a decision not to continue trading, unused learning materials, unused bot slots or unmet trading expectations do not create a routine Learner refund.
Customers moving from an active Learner license to an eligible commercial plan begin a new commercial license under the pricing, billing terms, duration, capacity and conditions applicable to the selected plan.
Eligible Learner customers receive a 5% loyalty discount on that new commercial plan purchase.
The new commercial plan is a separate license stage. No previous license period, unused time or plan value is transferred into the new commercial license.
Discounts, loyalty benefits and promotional offers are not cumulative unless specifically stated or confirmed for the transaction.
For Starter, Pro, Advanced, Expert and Prime Monthly subscriptions, a customer may cancel future renewal at any time. Cancellation disables future renewal. The active license remains available through the end of the current paid billing period unless access is suspended for misuse, security reasons or another condition permitted by the Terms.
Cancellation does not create an automatic refund of the period already paid.
A customer who intended to cancel but was charged for a new monthly renewal may request review of that renewal charge within 72 hours of the charge. The subscription must be cancelled before or at the time the refund request is submitted. After the 72 hour review period, renewal charges are non refundable, except where required by applicable law.
A request may be eligible for refund after review. Fraud, abuse, charge history and other circumstances may affect the outcome. Renewal charges are not automatically refundable merely because a request is submitted.
There is no general 72 hour change of mind refund after software provisioning has begun.
If the license has not been activated and no digital access, onboarding, configuration or technical provisioning has started, a refund request for the first monthly purchase may be reviewed within 72 hours of the original charge.
Once software access or provisioning has started, the purchase is considered digitally delivered and is generally non refundable, except where required by applicable law.
Starter, Pro, Advanced, Expert and Prime Pay Once licenses are sold at a reduced upfront price in exchange for the full prepaid 24 month term.
Pay Once purchases may be eligible for refund review only when the request is submitted within 72 hours of the original charge and before license activation, technical provisioning, customer specific configuration, onboarding, deployment or digital resource delivery has begun.
Once any of those activities has started, the Pay Once purchase is considered digitally delivered and is non refundable, except where required by applicable law.
We do not offer prorated refunds for unused months after activation. Consuming part of a discounted 24 month term and then requesting the unused balance as a routine refund is not available under this policy.
This is not a physical product. Digital delivery may include account or license activation, software or customer area access, documentation or learning materials, setup resources, onboarding, configuration review, deployment work, VPS or API setup guidance, technical provisioning, or customer specific technical assistance. When any of those steps has begun, the purchase is treated as digitally delivered for the refund rules in this policy.
Customers may request a custom market or exchange for compatibility review. A request is not a guarantee of compatibility. If a requested custom configuration cannot be supported, the team may offer an alternative supported configuration.
Rejection of one custom market or exchange request is not, by itself, failure of the entire software license when the purchased plan can otherwise be delivered.
Routine refunds are not available merely because of trading losses, market volatility, exchange price movement, unmet profit expectations, customer selected markets, capital allocation, risk settings, configuration choices, unsupported or rejected custom market requests, exchange restrictions, API permission errors caused by the customer, failure to follow setup or safety instructions, failure to monitor an account, a decision to stop trading, unused bot capacity, or failure to use the service after activation.
Customers remain responsible for supervising their exchange account, API permissions, selected markets, configuration and live trading decisions.
Safety rules, plan slot limits and trade only API requirements are part of responsible use. Bypassing those limits increases risk and does not create a routine refund.
Trading performance is not guaranteed. Technical functionality is supported.
When a verified software defect prevents the licensed software from operating substantially as described, our first response is technical remediation. Depending on the circumstances, this may include diagnosis, correction, update, repair or replacement of the affected software component, and reasonable deployment assistance.
A verified software defect does not automatically create an immediate refund entitlement. Trading losses, market conditions, exchange conditions, user configuration outside documented requirements and strategy performance are not software defects. Investigation and remediation remain available even after activation work has started. This policy does not promise financial compensation for trading losses or guaranteed profitability.
If a future recurring payment fails, the customer may be asked to update the payment method. The billing system may retry the payment according to the Stripe billing configuration then in effect. License access may be suspended if payment remains unpaid. This policy does not state a fixed retry calendar until those billing settings are configured.
Customers are responsible for managing their subscription and renewal settings through the available account or billing controls. This policy does not promise a specific reminder timeline.
Official payments are processed through the approved Stripe checkout. We do not accept direct crypto payments, wallet transfers, Telegram payments, WhatsApp payments or unofficial payment links.
WhatsApp may be an official support communication channel for active customers after activation. It is not a payment channel. Telegram is not an official customer support channel.
The BotNexis software service is operated by COLORSHIELD ID LLC, a Delaware limited liability company, with a business address at 254 Chapman Rd Ste 208 #26031, Newark, DE 19702, United States.
Payments are processed through Stripe. Charges may appear as CSID LLC on the customer's payment statement.
Refund or renewal review requests must use the official support channel associated with the customer's account or purchase email, typically [email protected]. Do not send payment card details, API secrets, seed phrases or exchange passwords.
Nothing in this policy limits any cancellation, withdrawal, refund or digital service rights that cannot lawfully be excluded under the consumer laws applicable to a particular transaction.
Where digital content or digital services may begin during a statutory withdrawal period, the checkout and activation process may later require the customer's affirmative consent to immediate performance and an acknowledgement of the consequences for any applicable withdrawal right. Completing a purchase click, by itself, is not described here as a waiver of all such rights.